We want your feedback and would love to hear from you. We’ve prepared a guide on how to give us feedback or submit a complaint that you can access or download on this page.
We encourage all feedback and complaints and promise to treat your personal information with confidentiality and respect.
If you need an advocate to assist you, you can find information on our advocacy process here.
Cyber Social Program Terms & ConditionsWelcome to our Cyber Social community!
Before you embark on your Cyber Social journey with us, it’s important to familiarize yourself with our Terms and Conditions. These T&Cs outline everyone’s rights and responsibilities to ensure a safe, enjoyable, and fair gaming environment. Please take the time to review these terms thoroughly to ensure clarity and understanding.
Should you have any queries or require further clarification, our dedicated Program Team is here to assist you. Feel free to reach out to us at relationships@gslservices.com.au.
Respect: Treat others with kindness and respect, both online and offline.
Fair Play: Play by the rules of the game and promote fair competition.
Inclusivity: Embrace diversity and create an inclusive environment for all participants.
Positive Communication: Use positive and constructive language when interacting with others.
Responsible Gaming: Play responsibly and take breaks as needed. Remember to balance gaming with other activities.
Privacy: Respect the privacy of others and refrain from sharing personal information online.
Cyberbullying: Zero tolerance for cyberbullying or harassment of any kind. Report any instances of bullying to the moderators immediately.
Parental Supervision: Participants under the age of 18 must have parental permission to participate in online activities. Parents are encouraged to monitor their child’s online interactions.
Account Security: Keep your account credentials confidential and avoid sharing them with anyone.
Malicious Software: Do not download or share any files that may contain viruses or malware.
Reporting: Report any suspicious activity or security breaches to the moderators or administrators promptly.
Respect Copyrights: Do not infringe on the intellectual property rights of others. Only share content that you have the right to distribute.
User-Generated Content: By participating in our gaming groups, you grant us the right to use any user-generated content (e.g., screenshots, videos) for promotional purposes.
Game Master Authority: The instructions of game masters and administrators must always be followed.
Dispute Resolution: In the event of conflicts or disputes, seek resolution through peaceful and respectful communication. Game Masters are available to mediate if necessary.
Suspension or Ban: Violation of these terms and conditions may result in suspension or permanent ban from the gaming community.
Limitation of Liability: While we take measures to ensure the safety of our participants, we cannot guarantee protection against all online risks. By participating in our gaming groups, you acknowledge and accept the inherent risks associated with online activities.
We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to participants via email or through our online platforms.
By participating in our gaming groups, you agree to abide by these terms and conditions. Thank you for helping us create a safe and positive gaming community for everyone!
Cyber Social Program Cancellation PolicyWe understand that sometimes plans change, and you may need to cancel or reschedule your support sessions. To ensure smooth operations and fairness for everyone, we have established this cancellation policy for our gaming programs. Please take the time to read through the terms because we want to ensure that you fully understand and feel confident in managing your support sessions with us.
If you have any questions or need clarification please reach out to our Accounts Team at accounts@gslservices.com.au
One Shots and Events
One shots and events are written into a Schedule of Support and in compliance with NDIS price guide regulations, standard short-term cancellation policies apply:
Notice Period: Please provide at least 24 hours’ notice if you need to cancel or reschedule. This allows us time to offer the time slot to another participant who may need it and adjust our schedule. No charges will apply.
Short Notice Cancellations: If you cancel with less than 24 hours’ notice or fail to attend a scheduled session without prior notice (“no-show”), the full session fee will be charged as a cancellation fee. The cancellation fee will be deducted from your funding allocation for that support session.
Exceptions: We understand that emergencies and unforeseen circumstances can arise. If you’re unable to provide the required notice due to illness, emergency situations, or other valid reasons, please let us know as soon as possible. In such cases, the cancellation fee may be waived.
It’s essential to communicate any cancellations or changes promptly. You can notify us by calling our program coordinator or sending an email to relationships@gslservices.com.au . Please provide your name and the details of the support session you wish to cancel or reschedule.
12 week Campaigns
Each campaign is written into a Program of Support. Each program spans a maximum of 12 weekly sessions. These sessions are scheduled throughout the school term (10 weeks) and extend into the school holidays (2 weeks). Should you prefer not to participate during the holidays, you must notify us at least 2 weeks before the holiday period to terminate your Program of Support.
For individuals joining a group midway through a term, the program of support will be tailored for the remaining duration of that period.
As part of the Program of Supports, participants are invoiced according to the agreed rates, irrespective of their attendance. In compliance with NDIS price guide regulations, standard short-term cancellation policies do not apply to Program of Supports arrangements.
To maintain group cohesion and a secure environment that nurtures social connection, cancellations are strongly discouraged and should be minimized whenever possible.
Cyber Social Program Session InformationAll participants must have a service agreement with GSL.
Special events and one shots are written into a Schedule of Support. These are single events which can be booked individually or in bulk.
Campaigns and Esports Coaching are written into a Program of Support. Each Program of Support is for a maximum of 12 x weekly sessions. Sessions will run through the school term (10 weeks) plus the school holidays (2 weeks). If you do not wish to attend through the school holidays, you can give notice 2 weeks prior to the holiday starting, to cancel your Program of Support. If you’re joining a group mid term, the Program of Support will be for the remainder of that period.
Our aim is to nurture a safe and supportive environment that develops participant skills through in-person group experiences. Cancellations are strongly discouraged. In Campaigns and Esports Coaching the option of online participation is offered in preference to missing a session. In some circumstances online participation may be offered to a regular participant of One Shot events. Online participation is not extended to Special Events.
Cyber Social Programs Session CostsNDIS claims may be made under:
CORE – Assistance with Social, Community & Civic Participation
Increased Social & Community Participation
Improved Daily Living
Improved Relationships
Private payment is at the same rate, plus GST.
